FAQs

How long will it take for my order to ship? When will I receive it?
Order processing times vary by item but typically take 1-2 business days. In many cases, orders ship the same day. Most products are delivered within 4-7 business days. If delivery times exceed this estimate, it will usually be noted on the product page. Vital Health Spectrum guarantees the fastest shipping and customer service in the industry.

Which payment methods do you accept?
We accept a variety of payment methods, including:

• Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
• Apple Pay and Google Pay

What is your return policy?
We offer a 30-Day Money Back Guarantee on all items. For full details, check our 30-Day Return Policy linked at the bottom of the page.

What is your cancellation policy?
Orders can be canceled for a 100% refund before they are shipped. Please notify us immediately at support@vitalhealthspectrum.com to cancel. If the order has already shipped, our 30-Day Return Policy applies.

What if my product is damaged?
Upon delivery, inspect the packaging for any signs of damage. Note any visible issues, even with the box, when signing for the package. If you suspect damage but cannot open the package, write “suspect damage” on the delivery receipt. Should your product arrive damaged, email clear photos to support@vitalhealthspectrum.com for prompt resolution, such as a replacement or refund.

How do I place an order?
To place an order online:

1. Select your product and click “Add To Cart.”
2. Proceed to checkout and enter your shipping and payment details.
3. Submit your order, and you’ll receive an immediate confirmation.

To place an order by phone, call us at 000-000-0000 for assistance.

How do I know when my order will ship?
After placing your order, you’ll receive a confirmation email verifying payment and order details. Once your order ships, we’ll send another email with tracking information. If an item is out of stock, you’ll be notified via email or phone within one business day.

Will I receive an order confirmation via email?
Yes, a confirmation email will be sent to the address provided during checkout. Please ensure your email is entered correctly and save the confirmation for your records.

Do you charge sales tax?
Vital Health Spectrum does not charge sales tax unless your order is shipping to Pennsylvania, where we are located. This can save you hundreds compared to other retailers.

Can I change my order?
Orders can be modified at no cost before shipping. To request changes, email support@vitalhealthspectrum.com. If the price changes, we’ll adjust your payment or send an invoice for the difference. For immediate assistance, email us or call 000-000-0000.